Shipping Policy | Mink Hair Wholesale | United States

Shipping Policy

Please Allow UP TO 7-14 BUSINESS Days to Receive Your Order!

 

Normally orders deliver within 5-7 business days, but Depending on Demand, Global Events and Holiday Shipping Hours some orders may be delayed a few more days than normal!

 

Processing Time

ALL ORDERS TAKE 2-5 Days TO PROCESS PRIOR TO SHIPPING, Depending on Demand!

 

If you place your order after 2pm during normal business hours or over the weekend your Orders Processing time starts the next business day; excluding holidays and inclement weather.  

 

Shipping Transit Times

All standard shipping orders have a processing time of 2-3 business days in addition to the carrier transit times.

 

International orders will be processed during the same time .

 

2-Day Shipping Transit Times

If your order is placed on a Saturday or Sunday your orders processing time starts on the next business day; not including holidays and inclement weather.

 

Customer Responsibility

  • It is the customer's responsibility to provide the correct shipping address at the time of checkout.

  • Please make every attempt to check your address before submitting your order.

  • We cannot guarantee requests to update shipping addresses will be processed.

  • If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned.

  • If Mink Hair Wholesale reships your order you will be responsible for additional shipping costs.

 

Lost/Missing/Damaged Deliveries

Miracle Mink Hair Wholesale is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Miracle Mink Hair Wholesale will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

  • If delivery has been confirmed for your package via the shipping carrier, we cannot send out a replacement/additional package once the delivery has been confirmed by the carrier. Please check for lost/missing/damaged packages with the carrier to file a claim with the carrier prior to contacting us. Be sure to note your claim number upon contacting us.

  • If your domestic, USA delivery, has not arrived and tracking has not been updated for 15 days or more (not delivered within 15 days) please contact us at 912-264-9242 so that we can assist you in filing a claim on your behalf.

  • If your International delivery has not arrived and tracking has not been updated for 30 days or more please call 912-264-9242 so that we can assist you with submitting a claim.

  • If missing items are due to the mishandling of your shipment (torn, taped or repackaged), you will need to contact your local Postal Service to file a claim. Once your claim has been filed, please contact us with your claim number. Once we have that information, we will provide the shipping company with the proper information needed to move forward with their procedures.

  • Our customer care representatives take every measure possible to ensure that all clients receive their proper items. If an item is missing, we will complete a form and escalate the claim. The process for reviewing or investigating these claims could take 5-10 business days. Once the investigation is complete, a supervisor will contact you about the status of your claim.

Inaccurate or Missing Shipping Addresses

  • We are not responsible for missing or inaccurate shipping addresses.

  • Once your order is placed, we cannot update your address.

  • If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.

  • Mink Hair Wholesale will not refund or replace items sent to inaccurate/incomplete addresses.

  • Client will be responsible for shipping fees to have products reshipped to new address 

 

Estimated Shipping Times

  • USA: 5-14 Business Days

  • Canada: 8-15 Business Days

  • Bahamas: 10 - 14 Business Days

  • Germany: 8 - 16 Business Days

  • Iraq: 10 - 21 Business Days

  • Kenya: 10 - 21 Business Days

  • Kuwait: 10 - 21 Business Days

  • South Africa: 10 - 21 Business Days

  • North America: 5 - 10 Business Days

  • Europe: 8 - 14 Business Days

  • Australia, New Zealand and Oceania: 8 - 14 Business Days

 

Customs and Import Taxes Additional Fees & Taxes for International Orders (Outside the USA)

  • Mink Hair Wholesale is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.

  • Buyers are responsible for any customs and import taxes that may apply.

  • Mink Hair Wholesale is not responsible for Country Import fees or any delays due to customs.

For more information, please contact Miracle Mink Hair Wholesale at 912-264-9242